Privacy Policy

CHAMBERLAIN PLUMBING AND GAS INC. ("we," "us," or "our") operates chamberlainplumbingandgas.ca and provides plumbing and gas services to customers in Sooke and surrounding areas. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you provide directly when you fill out a contact or quote form, call us, or book a service. This may include: full name, phone number, email address, service address, and details about the service you need. We also collect limited technical data automatically when you visit our website, including IP address and browser type, through standard web analytics.

2. How We Use Your Information

• Respond to your inquiry or service request
• Schedule and confirm appointments
• Send appointment reminders and service follow-ups
• Send automated text and email messages when you submit a form on our website
• Send missed call text-back messages
• Send follow-up messages after service is completed
• Send review requests following completed service
• Send promotional communications to customers who have opted in
• Improve our website and services

3. SMS and Text Message Communications

By checking the SMS consent box on our website forms, you agree to receive recurring automated and manual text messages from CHAMBERLAIN PLUMBING AND GAS INC. These messages may include: form submission confirmations, appointment reminders and confirmations, missed call notifications, service follow-ups, review requests, and promotional offers.

Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance. Your phone number will not be shared with or sold to any third party for marketing purposes.

4. Email Communications

By checking the email consent box on our website forms, you agree to receive email communications from CHAMBERLAIN PLUMBING AND GAS INC. These messages may include: form submission confirmations, appointment reminders, service follow-ups, review requests, and promotional communications. You may opt out at any time by contacting us directly.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with service providers strictly as needed to operate our business, such as scheduling software or CRM platforms. These providers are only given access to information necessary to perform their function.

6. Cookies

Our website may use cookies to improve your browsing experience and collect basic analytics data. We do not use cookies for advertising or retargeting. You may disable cookies through your browser settings at any time.

7. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access or disclosure. No method of internet transmission is completely secure.

8. Data Retention

We retain your information for as long as necessary to provide our services and meet applicable legal obligations. You may request deletion of your information at any time by contacting us directly.

9. Your Rights

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for communications at any time
• Request deletion of your personal information

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

11. Contact